The product may be returned within 14 days from the date of receipt of the product, provided that it has not been used at all and that it is in its original condition in terms of packaging, components or attachments, with the customer bearing the shipping and packaging expenses in the event of unpacking (the value is determined according to the product). Products can be returned if they do not conform to the specifications mentioned on the website or if the product is damaged or has manufacturing defects The product is not entitled to be returned if there are defects resulting from misuse. Bedrooms, dining rooms, and all products whose components are installed or products specially manufactured based on the customer’s request, for example but not limited to (kitchens and curtains), are not returned and are replaced in cases of a manufacturing defect that cannot be treated and maintained according to the report submitted by the Quality Department that is issued. Within a maximum of 7 working days of receiving the returned product from the customer.
The process of refunding the value of the product to the customer begins after the result of the quality inspection of the returned product and its acceptance. The quality inspection process takes a maximum period of 7 working days from the date Mobelyaat Furniture receives the returned product. After completing the examination process, the customer will be notified via email or text message of the examination result. The amounts paid will be refunded using the same method of payment: in cash in the case of cash payment or transfer to the bank account in the case of payment by Visa In the case of cash purchases, the amount paid will be refunded within two working days of issuing the product inspection report In the case of purchasing with Visa, the amount paid will be refunded within 14 working days from the issuance of the product inspection report through bank transfer to the customer’s account. In the event of cancellation of orders paid via different credit cards without any reason, defects, or failure to perform the service, 2% of the total value of the order will be deducted, and the customer has no right to object to that.